Privacy Policy

Last updated: August 30, 2026

This Privacy Policy describes how KeyCasa (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services related to property rental and sale. By using KeyCasa, you agree to the terms of this Policy.

1. Data We Collect

1.1 Account Information

When you register, we collect your email address, full name, phone number (if provided), and password (stored as a hashed value). If you register or log in through Telegram, we receive your Telegram ID and Telegram username (display name) to authenticate your account and operate the rental service.

1.2 Property Listings

If you act as a property owner or agent, we collect information about the properties you list, including address, description, price, photos, and contact details. This information is publicly visible on the platform to other users.

1.3 Communications

We store messages exchanged between users through the platform's chat system, rental requests, viewing appointment details, and any other communications you send through KeyCasa.

1.4 Technical Data

We automatically collect certain technical data, including your IP address, browser type, device information, pages visited, and usage patterns. This data is used for analytics, security, and service improvement.

1.5 Cookies and Analytics

We use cookies and similar technologies to remember your preferences (such as selected language and currency), maintain your session, and collect analytics data through services such as Yandex Metrika and Google Analytics. You can disable cookies in your browser settings, but some features of the site may not function properly.

2. Purpose of Processing

We process your personal data for the following purposes:

• Providing account registration, authentication, and access management;
• Enabling property listings, search, rental requests, and viewing appointments;
• Facilitating communication between tenants and property owners;
• Analyzing usage patterns to improve the platform;
• Ensuring security, fraud prevention, and compliance with legal obligations.

3. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Cloud hosting providers that store and process data on our behalf;
• Analytics providers (Yandex Metrika, Google Analytics) that help us understand usage;
• Telegram, when you use Telegram-based authentication;
• Government authorities, where required by law.

4. Data Storage and Security

Your data is stored on secure servers and is accessible only to authorized personnel. We employ industry-standard security measures, including encryption of passwords, HTTPS for data transmission, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active. Property listings are kept while they are published or until you remove them. Chat messages and transaction records are retained for the duration necessary to provide the service and resolve potential disputes. Upon account deletion request, we will remove your personal data within a reasonable timeframe, except where retention is required by law.

6. Your Rights

You have the following rights regarding your personal data:

• Right to access — request a copy of your personal data;
• Right to rectification — correct inaccurate or incomplete data;
• Right to erasure — request deletion of your data;
• Right to restrict processing — limit how we use your data;
• Right to data portability — receive your data in a structured format;
• Right to object — object to processing based on legitimate interests.

To exercise these rights, please contact us through the KeyCasa platform.

7. International Data Transfer

Your data may be processed in countries other than your country of residence, including countries that may have different data protection laws. We take reasonable steps to ensure that your data is protected in accordance with this Privacy Policy regardless of where it is processed.

8. Children's Privacy

KeyCasa is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date. We recommend that you review this page periodically.

10. Contact

If you have any questions about this Privacy Policy, please reach out via the KeyCasa app or website.